FAQs

What is Reliftool?
Reliftool is an online store offering tools and equipment for everyday and professional use, shipping to customers across the United States. The business operates online to make shopping easier, focusing on functionality, clarity, and reliability in every transaction.

Where is Reliftool located?
Reliftool’s business address is 121 Madison Ave, New York, NY 10016, United States. Orders are fulfilled and shipped within the United States.

What are your business hours?
Reliftool operates from Monday to Friday, 9 AM to 5 PM (EST). Orders can be placed online at any time, but inquiries are handled only during these working hours.

How can customers contact Reliftool?
Customers can reach the support team by email at [email protected].

Do you ship outside the United States?
No. Reliftool currently ships only within the United States.

What is the shipping cost?
Reliftool offers free shipping on all orders within the United States.

When are orders processed?
Orders received before 5 PM (EST) are processed on the same business day. Orders placed after that time are processed the next working day.

How long does it take for orders to ship?
Orders are processed within 1–3 business days. Once shipped, delivery usually takes an additional 3–4 business days, for a total delivery window of 4–7 days.

How can customers track their orders?
A tracking number is provided via email once the order has been shipped, allowing customers to monitor their delivery status directly with the carrier.

Which payment methods are accepted?
Reliftool accepts secure card payments at checkout. The available payment options are displayed on the payment page before you confirm your order. All prices are charged in US Dollars (USD).

Can an order be canceled or changed after placement?
Customers can modify or cancel an order only if it has not yet been shipped. Once dispatched, the order cannot be altered. Contact support as soon as possible for such requests.

What if a product arrives damaged or defective?
If an item arrives damaged or defective, customers can request a return or exchange within 60 days of receiving the product. The team will review the case and provide return instructions.

Are returns accepted for non-defective products?
Yes. Reliftool accepts returns for both defective and non-defective items within 60 days of delivery. Returned items must be in their original condition.

Is there a restocking fee?
No. Reliftool does not charge any restocking fee for returned or exchanged items.

Who covers the cost of return shipping?
If the return is due to our error — such as a defective, damaged, or incorrect item — Reliftool covers the cost of return shipping. For change-of-mind returns, return shipping may be the customer’s responsibility; the support team will confirm the details when a return is started.

How long does a refund take to process?
Refunds are completed within 14 business days after the returned product is received and inspected.

Can customers request an exchange instead of a refund?
Yes. Reliftool allows exchanges for items of equal value within the 60-day return period, subject to availability.

What should be done if the wrong item is received?
If the product received differs from the one ordered, contact Reliftool immediately by email. The team will verify the order and provide a solution.

Are Reliftool’s products under warranty?
Reliftool does not provide extended warranties. However, customers are protected by the store’s